Refund policy
Refund & Return Policy for Prime Jersey Store
At Prime Jersey Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please read our refund and return policy carefully:
1. Returns
We accept returns on most jerseys within 30 days of receipt. To be eligible for a return:
- The jersey must be unused, unworn, and in its original condition (including tags and packaging).
- Retro jerseys (vintage or limited edition) must be returned in original condition without any damage or signs of wear.
- Custom jerseys (with personalized names/numbers) cannot be returned unless they are defective or the wrong design was delivered.
2. Refunds
Once we receive and inspect your return, we will send you an email to notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 5-7 business days.
- Full Refund: If the product is defective, damaged, or you received the wrong jersey.
- Partial Refund: If the jersey has been worn or is returned outside of the 30-day period.
- Non-Refundable: Custom jerseys or any items marked as “final sale” cannot be refunded.
3. Exchanges
If you received a damaged or incorrect item, we will be happy to send you a replacement at no additional cost. Please contact us within 7 days of receiving your order to request an exchange. You will need to return the original item before receiving the exchange.
4. How to Return an Item
To initiate a return:
-
Contact Us at [primejerseystore@gmail.com] with your order number and the reason for return.
- Once we receive the returned item, we’ll process your refund or exchange as quickly as possible.
Return Shipping Costs:
- The customer is responsible for the cost of return shipping, unless the item is defective or we made a mistake with your order.
- Please ensure that your item is securely packed to avoid damage during the return shipping.
5. Sale and Discounted Items
Only regular-priced items may be refunded. Unfortunately, sale items or gift cards cannot be refunded.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [primejerseystore@gmail.com] with photos of the damage or defect. We will either send a replacement or issue a full refund depending on the situation.
7. Final Sale
Please note that certain items, including customized jerseys, clearance items, or any other items marked as “final sale,” are not eligible for returns or refunds.
8. Contact Us
If you have any questions about our refund and return policy, please feel free to reach out to us:
- Email: primejerseystore@gmail.com
Thank you for shopping with Prime Jersey Store. We are dedicated to ensuring your satisfaction and providing you with high-quality football jerseys!